Break-ins and burglary
We attend, assess what has been taken or damaged, and photograph everything for the police report and any insurance claim.
Limited emergency response
Someone to call when the police are already there.
WNY RPM Solution provides a limited out-of-hours service across Niagara County and Erie County: police matters, break-ins, and getting a property secured. Routine maintenance call-outs are not offered yet, and this page says so plainly rather than pretending otherwise.
- Security matters, day or nightBreak-ins and police call-outs. We attend and secure the property.
- Honest about the limitsMaintenance emergencies are not covered yet. We will not pretend they are.
- Out-of-area ownersYou get eyes on site and photographs without flying in.
If there is a fire, a gas smell, or anyone is hurt, call 911 first. Then call 716-237-0071. For a burglary, call the police first as well.
Does WNY RPM Solution offer 24 hour emergency service?
Not for general maintenance. The out-of-hours service is currently limited to security matters: break-ins, police call-outs and getting a property secured. Attendance between 8pm and 8am is charged at $100 an hour. Routine repairs are booked during office hours, 9 to 5 Monday to Friday.
Most property companies imply round-the-clock cover and then do not answer. This page does the opposite: it tells you exactly what is available now, so you are not left waiting at midnight for someone who was never coming.
Out of hours
What is covered right now
Security and police matters. This is what we will come out for outside office hours.
Securing the property
Doors, windows and locks made secure so the property is not standing open overnight.
Police matters
If police attend your property and need someone responsible on site, we go, so you are not driving across the state at 2am.
What is not covered yet
Maintenance emergencies are not available out of hours at this time. That means burst pipes, heating failure, roof leaks and drain backups are not currently attended overnight or at weekends. They are booked as repair work during office hours, and the rates are published below.
If water is actively running, shut the main valve yourself and call your utility or a 24-hour plumber. We would rather tell you that than take the call and arrive too late to matter.
Availability & pricing
Hours and cost
Out-of-hours call-out
$100per hour, 8pm to 8am
Security and police matters only
- Break-ins and burglary
- Securing doors, windows and locks
- Attending when police are on site
- Photographs for the report and any claim
Office hours
9 to 5Monday to Friday
By appointment
- All repair and maintenance work
- Quoted before anything starts
- Booked in, not attended on demand
- Rates published below
Repair and maintenance rates
Booked during office hours. These are the standard rates; anything not listed is quoted after we have seen it.
| Repair | Price | Notes |
|---|---|---|
| Window fix | $150 to $200 | Broken glass, sash, frame or a window that will not secure |
| Door and lock | $150 to $200 | Doors that will not close or lock, and lock changes after a break-in |
| Stair railing | from $150 | The most commonly cited safety item in this market |
| Drywall work | from $250 | Priced by volume once the damaged area is measured |
| Plumbing | from $350 | Leaks and pipework, booked in during office hours |
| Heating | from $350 | Booked in during office hours, not an overnight call-out |
| Masonry | from $500 | Steps, foundations, chimneys and brickwork |
| Floor installation | $2.50 to $4.50 per sq ft | Depends on material and how much sub-floor needs work |
All prices adjust with market value. The rates above are the current standard and are confirmed in writing for your specific job before any work begins. Materials are billed separately at cost or on receipt.
Owners under management
Emergencies are handled without waking you. An authorisation limit is agreed when the property comes on, so anything under that figure just gets fixed and appears on your statement. Anything over it, you get a call first.
See management services →Owners not under management
Emergency work is available whether or not you have a management agreement, including for owners who live out of the area and need someone physically present. Managed properties are prioritised.
See the full rate card →Right now
What to do before anyone arrives
- Water: shut the main valve if you can reach it safely, then move what you can off the floor below.
- No heat in freezing weather: open cabinet doors under sinks and let taps run at a trickle to slow pipes freezing, then call us during office hours.
- Electrical or burning smell: leave the building and call 911 before calling anyone else.
- Gas smell: do not touch switches. Leave, then call 911 and the utility.
- Break-in: do not enter alone. Police first, securing the building second.
In his own words
Raqib on emergency call-outs
What happens when a pipe goes at eleven at night.
Questions
Emergency questions
Do you offer 24 hour emergency service?
Out of hours, security matters only: break-ins, burglary, securing a property, and attending when police are on site. That is charged at $100 an hour between 8pm and 8am. Maintenance emergencies such as burst pipes and heating failure are not covered out of hours at this time.
Do you answer the phone at night?
For security and police matters, yes, and that is charged at $100 an hour between 8pm and 8am. For a maintenance problem, no: those are booked during office hours, 9 to 5 Monday to Friday. If life safety is involved, including fire, gas or injury, call 911 before calling anyone else.
What should I do while waiting for someone to arrive?
For a break-in, call the police first and do not enter alone, then call 716-237-0071 and we will attend and secure the property. For water, shut the main valve if you can reach it safely. For a gas smell or a burning smell, leave immediately and call 911.
Do you help owners who are not management clients?
Yes. The out-of-hours security service and all repair work are available to owners who are not under a management agreement, including owners living out of the area who need someone physically present. Managed properties are prioritised and response is subject to availability.
Save the number before you need it
716-237-0071. Put it in your phone now, and in the tenant handbook if you own rentals.